For any specific questions about our return policy, feel free to call the shop at (845) 858-2475. This is just a guideline. If you have any special requirements or questions, just let us know. We aren't some mindless corporate machine, we're people. We'll understand.
Returns Policy
You may return most new, unopened items within 14 days of delivery for a full refund minus shipping charges. In some situations, we are willing to refund shipping as well, this is done on a case-by-case basis.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You also may call our store at any time with any concerns and we will be happy to address them to the best of our ability. 845-858-2475
Shipping
We can ship to anywhere in the US. Note that there are restrictions on some products. We will ship elsewhere, but please contact us for a quote. For items shipped, we use the most economical option available, usually UPS. If you have another shipping preference, please contact us before placing your order so we can accommodate it.
If you'd rather come by the shop and just pick up your order, that's great too! We're open MTWF 12-5 and Saturday 10-3.